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Perceived neglect as the primary driver of churn

68% of customer churn is attributed to users feeling unappreciated, highlighting the need for support-led retention over aggressive acquisition.

The CEO Growth Podcast by Empire Growth Media

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Also said about churn this week

  • The bottom of trucks obviously turn. I mean, with this many trucks, you know, your bottom five or 10% always moves.

    Bulkloads Podcast · Friday

  • The world is caught in an intense churn and caught in the midst of this chakravue of multiple wars.

    Chakravyuh · Host · Friday

  • There's less churn. So I can see why people are attracted to it in those strengths.

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